Specialist - Client Engagement

KEY DUTIES AND RESPONSIBILITIES

Client Engagement & Communication

• Serve as a key contact point for clients and support day-to-day communication and engagement.
• Respond to client enquiries in a timely, professional, and customer-oriented manner.
• Understand and document client requirements and coordinate internally to obtain appropriate responses.
• Maintain regular follow-up with clients on enquiries, quotations, proposals, documentation, and other outstanding matters.
• Arrange client meetings, online discussions, facility visits, presentations, and project kick-off meetings.
• Prepare meeting agendas, minutes, action items, and follow-up communications.
• Develop and maintain positive and professional relationships with clients.

Commercial& Business Development Support

• Support the Business Development team in managing prospective and existing client accounts.
• Assist in preparing quotations, proposals, presentations, NDAs, service agreements, and other client-related documents.
• Coordinate with relevant internal teams to obtain technical, regulatory, manufacturing, quality, and commercial information required for client responses.
• Monitor the progress of quotations and proposals and ensure timely follow-up with clients.
• Maintain accurate records of client enquiries, opportunities, communications, and follow-up activities.
• Support the Business Development team in preparing for client meetings and presentations.

Internal Coordination

• Coordinate effectively with Business Development, Regulatory Affairs, Manufacturing, Technical Transfer, Quality Assurance, Supply Chain, Finance, and other relevant functions.
• Follow up with internal stakeholders to ensure timely responses to client requests.
• Help ensure that client requirements are clearly communicated to the relevant internal teams.
• Support the smooth handover of confirmed projects from the commercial team to the project execution team.
• Escalate important client issues or delays to the relevant manager in a timely manner.

CRM &Reporting

• Maintain and regularly update client and opportunity information in the company's CRM system.
• Ensure that client communications, enquiries, quotations, and follow-up activities are properly recorded.
• Prepare regular client engagement, opportunity pipeline, and activity reports as required.
• Maintain organized and up-to-date client documentation.

Client& Market Support

• Support participation in exhibitions, conferences, webinars, and other industry events.
• Assist with preparation of company presentations, capability materials, and other client-facing materials.
• Conduct basic market and client research to support business development activities.
• Monitor relevant client and market developments and share useful information with the Business Development team.

General

• Maintain confidentiality of client and company information.
• Contribute to continuous improvement of client engagement and commercial support processes.
• Perform other duties and responsibilities as assigned by the supervisor or Management.

REQUIREMENTS

• Good written and verbal communication skills in English.
• Strong interpersonal and customer service skills with a professional and positive attitude.
• Good organizational and coordination skills with strong attention to detail.
• Ability to communicate effectively with different internal functions and external clients.
• Proactive, responsible, and willing to follow up and take ownership of assigned tasks.
• Ability to manage multiple tasks and prioritize activities effectively.
• Good working knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint.
• Experience with CRM systems is an advantage.
• Willingness to learn about pharmaceutical manufacturing, CDMO services, and regulatory services.
• Willing to travel occasionally for client meetings, exhibitions, conferences, and other business activities.

EDUCATION& EXPERIENCE

• Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Life Sciences, Biotechnology, Chemistry, Business Administration, Marketing, Communications, or other relevant disciplines.
• 1–3 years of experience in client engagement, customer service, sales support, commercial operations, business development support, project coordination, or a related field.
• Experience in the pharmaceutical, biotechnology, CDMO, CRO, healthcare, or related industries is an advantage.
• Fresh graduates with strong communication, organizational, and interpersonal skills may also be considered.
• Basic knowledge of pharmaceutical products, manufacturing, CDMO services, or regulatory affairs is an advantage but not mandatory.