Specialist, Customer Care

Specialist, Customer Care (Planner)

Key Job Purpose:

• Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs
• Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency.

Inventory Management:
- Develop and maintain inventory plans for spare parts to ensure optimal stock levels
- Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts
- Manage transition between discontinued and replacement parts released via ECR/TB

Demand Forecasting:
- Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately
- Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly

Supplier Management and Order Processing:
- Maintain strong relationships with suppliers to ensure timely delivery and quality of parts
- Track status of purchase order and expedite shipment when necessary
- Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries

Data Analysis and Reporting
- Utilize inventory management systems and tools to track stock levels, order history and usage trends
- Generate reports on inventory status, demand forecasts and supplier performance

Documentation and Process Improvement:
- Maintain accurate records and documentation related to inventory and procurement activities
- Continuously evaluate and improve inventory management processes and procedures
- Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste