Specialist Customer Service with German (Fixed-term 31.12.2028)

The opportunity

We are currently looking for a Customer Service Specialist with German to join our growing team supporting business operations for our austrian market. This is a great opportunity for someone who enjoys working with data, systems, and internal stakeholders to ensure seamless and accurate customer onboarding and maintenance processes.

Day-to-day responsibilities

• Set-up and maintenance of new and existing customers in our systems.
• Obtain further information for incomplete documents and check completed work for accuracy.
• Independent processing of requests from our customers, partners and third parties, according to our SLA’s and quality requirements.
• Make changes and additions to clients’ accounts.Obtain further information for incomplete documents and check completed work for accuracy.
• Comply with data integrity and security policies.
• Cooperation with Sales Department.

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Very good verbal and written business communication skills in German and English.
• Fluency in Polish.
• Organizational and conceptual skills and a strong client focus.
• Ability to perform data entry with little or no errors.
• Ability to prioritize tasks and work under pressure.
• Positive attitude.
• Excellent communication and interpersonal skills with strong willingness to evolve in a dynamic and growing business and international organization.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus