Specialist - Forwarding Operations - Global Service Centre
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for
people around the world. DP World exists to make the world’s trade flow better, changing what’s possible
for the customers and communities we serve globally. With a dedicated, diverse and professional team of
more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is
pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly
transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and
Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient
end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to
automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector
towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process
excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,
Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As
we experience exponential growth, there has never been a more exciting time to join us. Discover your next
role here and change what's possible for everyone! As an equal employer that recognizes and values
diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their
best. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose:
Responsible for timely completion of export jobs into the freight forwarding automation by
managing. he daily consignments in order to ensure smooth and efficient flow of operations.
Designation: Specialist - Forwarding Operations
Base Location: Ghansoli, Navi Mumbai
Reporting to: Senior Manager - GSC Freight Forwarding Operations
Key Role Responsibilities:
Strong professional communication skills in order to deal with DPWL clients informing them
about status of their shipments.
Responsible for the timely completion of jobs into freight forwarding automation by
managing the daily tasks and ensure smooth and efficient flow of operations.
Monitoring the daily E-mails & communications with both internally & externally customers
in order make sure the circle of Information is going on professionally and in a timely
manner.
Provide DPWL Customer high-end advice regarding the required import and export
documentation.
Responsible for accurate billing process following the clients individual price agreements
and ensuring timely and professional communication of the invoice towards the clients.
Complete data entry into DPWL Inhouse system - Cargorunner platform and update data
accurately and timely complete milestones.
Coordination with carriers, vendors and customers in case of any missing and/or damaged
shipments and handling of claims in regards of insurance claims, incidents, etc..
Monitoring and developing the daily work environment/ procedures to meet the company
standard and the set KPIs to achieve the best results.
Resolve all customer complaints and inquiries and provide customers with the guidance
required for order processing via the appropriate level of communication maintained at all
time
Skills & Competencies:
1. Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves
Advanced freight forwarding and logistics knowledge – Inco terms and all shipping modes
especially sea and air.
Proficiency in Microsoft office and windows programs.
Ability to learn and adopt new systems.
Operational efficiency and time management.
Strong professional and inter- communicational skills.
Customer service oriented and ability to initiate and resolve cases
Education & Qualifications:
Graduate and entry-level Professionals
Logistics Education with a minimum of 3 years’ experience in a freight forwarding role
Minimum 3-5 years of experience in the freight forwarding industry working for a mid- or
large size freight forwarding company