Specialist, Global Corporate Accounts
Summary
Manage corporate hotel rates and global sales programs for IHG, handling GDS systems, rate access codes, and cross-functional support to optimize travel-industry operations.
Key Accountabilities
Serve as a key member of the Global Sales Operations Team by serving as a subject matter expert on process improvement, as an operational representative on cross-functional initiatives, and as an expert on overarching corporate account management principles.
Manage and process Corporate Accounts for Locally Negotiated Rates, Key Negotiated Rates, Global Sales Programs such as Corporate Gold, IHG Business Edge, and Business Advantage in IHG Javelin, Guest Reservation System, and IHG Channel Mapping Tool.
Manage, Activate, and Modify Scope parameters for Global Sales Programs such as Corporate Gold, IHG Business Edge, Business Advantage, Affinity Programs, NSO (National Sales Office), TMC (Travel Management Companies), Airline Transport Crew, Luxury and Lifestyle Accounts, Unique Rates and packages in Guest Reservation System and IHG Javelin.
Manage and maintain GDS viewership for corporate accounts
Manage and process Rate Access Code in the Global Distribution Systems (such as Sabre, Amadeus, Worldspan, and Apollo/Galileo via Lanyon application), Dhisco Application, IHG Javelin, and IHG Channel Mapping Tool.
Activate Rate Categories for Corporate Sales Programs, Special Unique Rates, and Luxury and Lifestyle at the Hotel Level.
Update general rate description for Luxury and Lifestyle accounts at the hotel level.
Associate rate access codes and open/restrict viewership to all brands in the GDS and Dhisco.
Act as Team Lead (rotating weekly per shift) and handle escalations and inquiries sent directly to the Global Corporate Accounts Mailbox.
Analyze concerns regarding GDS, GRS, Channel Mapping Tool, and Production Source via IHG Javelin.
Participate in systems training and provide feedback on process enhancements.
Serve as a key liaison with other cross-functional teams to assist with operationalization efforts that will continuously remove blockers for the global salesforce.
Help lead the timely resolution of ad hoc internal and external queries from stakeholders
Prepare effective presentations, reports, and/or general documents for key projects.
Assist with the optimization of processes through ongoing analysis of relevant metrics and trends.
Proactively seek new ways to improve existing processes by collaborating with regional sales operations counterparts in other regions, Global Technology contacts, and other operational support teams in order to evaluate and introduce best operational practices.
Education: Associate's Degree or an equivalent combination of education and/or experience is required. Experience: Demonstrated proficiency and understanding in multiple disciplines/processes related to the position. Preferably has work-related experience in managing operational processes, hotel front desk and reservations, GDS, customer service, and the travel industry.
Technical Skills and Knowledge
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