Specialist I, Support Operations
Posted Updated
Description
The Specialist I, Support Operations role is to provide administration services for Warranty and Support on Promethean’s Hardware products. Supporting our third-party Global AI based processing partner within US working hours.
This role is to provide the best customer service through Service Provider process administration, asset registration, stock management, logistics, invoicing, purchasing, warranty processes and general administration support.Base annual salary: 60,600 PLN - 75,700 PLN + eligibility for the annual bonus
Working hours: 2pm - 10pm CET / UTC+1
Job Duties and Responsibilities:
- Be part of a team that effectively administers warranty processes for:
- Global Warranty Service administration and processes
- Global Service Provider Processes
- Global Warranty Logistics Processes
- Global Warranty Stock Management
- Ensure excellent customer service, constantly striving to improve processes and response times for the customer.
Job Skills and Qualifications:
- 0-1 years’ experience in General administration
- Knowledge with Microsoft packages (Excel)
- Some knowledge of Salesforce.com and ERP systems.
- Good team worker with a proven ability to manage own time effectively.
- Self-motivated with the ability to work to strict deadlines, while multitasking.
- Good clear communication skills (verbal & written)
- Flexible, positive, and creative approach to work and meticulous attention to detail
- Ability to build collaborative working relationships, apply tact, diplomacy, and good interpersonal skills, when dealing with internal and external partners.
- Relevant administration qualifications
- Experience of leading projects
- Experience of logistics, stock management & warehouse processes an advantage
Skills
As published by lever · 9 questions
Basics
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- Authenticity of Participation : All information and representations I provide, including during assessments, interviews, and related communications, verbal or written, are my own and not generated by made with the assistance of or performed by AI tools or any other individual impersonating me. I will not use any AI tools, including those for recording, transcription, note taking, or meeting assistance, during interviews or conversations. optional
- Prohibition on Misrepresentation : I will not use AI, automated tools, scripts, or third parties to impersonate me, obtain interview answers, or otherwise misrepresent my identity, skills, qualifications, or experience. optional
- Consequences of Violation : I acknowledge that any use of AI or related technologies in a manner that involves any form of impersonation, fraud, misrepresentation or otherwise undermines the integrity of my application, materials or hiring process is strictly prohibited and such conduct may may result in disqualification from the hiring process, withdrawal of any offer, or termination of employment. Promethean reserves the right to pursue all remedies available at law or in equity in connection with such conduct. optional
- Do you require a work permit/work visa to work in the country where this role is posted? optional
- If Yes to the above question, do you currently have a work permit? optional
- Are you ready to work hybrid in our Wrocław office? optional