Specialist II- Household Goods Sales

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

The Household Goods Sales Specialist will provide the highest quality, professional customer service and operations support to new and existing clients.

• Expansion of new business
• Provide quotes to customers for residential and/or commercial moves
• Direct email and phone communication interaction on a daily basis with both internal and external parties in support of assigned accounts.
• Develop Implementation plan and Customer Operating Procedures for new customer business according to the agreed contract and business requirements.
• Develop professional, accurate and timely sales performance reports, customer performance reports, customer presentations, and other reports and presentations as required.
• Provide administrative and general business support to assigned supervisor and to the Household Goods Management Team as required and assigned.
• Teamwork - Must work professionally and effectively with key sales and operations staff in order to achieve target revenue goals.
• Communication/Feedback - Accept feedback willingly; develop and maintain positive working relationships with management, peers and co-workers.
• Process Improvement - Identify new administrative, sales or operations processes that increase overall team efficiency and enhance professionalism and make recommendations for implementation to management.
• Develop, improve and maintain professional and technical knowledge by staying current with important industry issues and networking with co-workers, customers and industry contacts

Salary Pay Range: $75,000 - $78,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

• Bachelor of Science/Arts, or equivalent work experience.
• Bilingual English/ Japanese is required to effectively communicate with customers
• 3+ years’ experience in account management and Sales experience in commercial/ residential moving industry.
• Strong communication skills, ability to help support management in conducting Sr. Level corporate meetings and executive presentations.
• Strong computer and analytical skills – PowerPoint, Word, and Excel
• Inside or outside sales or customer service experience, or operations experience in the industry preferred.
• Strong computer skills in Microsoft Word, Excel, Powerpoint and Outlook

Organization Relationships:

Will work with all levels in the organization.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.