Specialist II Value Stream Quality

💡 Job Summary

We are looking for a highly driven and detail-oriented Quality Specialist II to join our QMM1 team at the Amata Plant (AmaP). In this critical role, you will act as the key contact window for our Plant-to-Plant (P2P) products (ESP/ABS), managing customer complaints, ensuring strict compliance with QMS standards, driving 8D problem-solving processes, and minimizing failure costs.

🎯 Key Roles & Responsibilities

1. Customer & P2P Complaint Management (90% of Role)

• Primary Contact Window: Serve as the main interface for both incoming and outgoing Plant-to-Plant (P2P) product complaints.

• Complaint Evaluation & Resolution: Evaluate customer/field complaints, define robust corrective actions, and track their implementation.

• 8D Leadership: Lead 8D quality investigations to ensure 8D reports score >20 points (>66.7%) with a 100% on-time lead time (<60 days), utilizing the IQIS system.

• Prototype & PPAP Coordination: Coordinate quality tasks during prototype/sample production, oversee testing/reporting, and manage PPAP submissions for customer approval during engineering changes (ECR/PCR).

• Failure Cost Optimization: Coordinate internal and external failure cost calculations; proactively follow up on corrective action implementation.

• Voice of Customer: Represent customer feedback in the plant during visits/audits and report insights to management to support future business planning.

2. Quality Systems & Site Management (10% of Role)

• QMS Standards: Maintain and manage Quality System processes, including work instructions, inspection standards, and customer-specific requirements (CSRs).

• Budget Support: Assist in annual budget management for the quality department.

• Continuous Improvement: Handle non-conformities by implementing One Point Lessons (OPL) and actively participating in joint CIP meetings.

• Safety Coordination: Act as the department's safety coordinator to lead teams and support all safety events/activities at the AmaP plant (100% target support)

🎓 Qualification Requirements

• Educational Background: Bachelor’s Degree in Industrial Engineering or a related engineering field.

• Professional Experience:

  • At least 5+ years of experience in automotive manufacturing quality management.

  • Demonstrated experience handling ESP/ABS product lines or complex automotive electronics is highly preferred.

• Technical & QMS Expertise:

  • Solid training and understanding of Quality Management Systems (ISO/IATF16949, ISO14001).

  • Strong mastery of QMS Core Tools: APQP, FMEA, Control Plan, MSA, SPC, PPAP, VDA, and Customer Specific Requirements (CSRs).

  • Knowledge of Bosch specific standards (product liability, product audits, internal failure Q-control) is a major advantage.

• Soft Skills & Competencies (Bosch Competence Model):

  • Entrepreneurial: Results-oriented and future-driven.

  • Leadership: Strong self-leadership with the ability to lead and influence others.

  • Interpersonal: Excellent cooperation and communication skills to interface between plants, suppliers, and customers.

• Language & IT Proficiency:

  • English: Professional working proficiency (Speaking, Listening, Reading).

  • IT Skills: Proficient in MS Office suite (Excel, Word, PowerPoint) and professional email etiquette.

✨ Why Join Us?

At Bosch, you’ll be part of a global organization committed to quality, innovation, and continuous improvement. You will work with experts in quality management and play a crucial role in ensuring customer satisfaction and operational excellence.