Specialist: Patient Access / Registration

Department: Patient Access
Status: Full-Time | 1.0 FTE (40 hours/week)
FLSA Status: Non-Exempt
Reports To: Manager: Patient Access
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
Work Arrangement: On-Site Required
Pay Range: $19.10 - $22.92/hour
Application Deadline: November 8, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.

💙 Position Highlight

Be one of the first people our patients meet and help create a welcoming, efficient experience from the moment they arrive. As a Patient Access Specialist, you'll play an important role in accurate patient registration, insurance verification, payment collection, and connecting patients with the information they need to access care at Pagosa Springs Medical Center.

Position Summary

The Specialist: Patient Access / Registration provides front-line administrative and registration support to patients, families, providers, and staff. This position greets patients in person and by phone, accurately enters and verifies patient information in the electronic health record, confirms demographics and insurance coverage, verifies eligibility, and collects and posts applicable patient payments and copayments.

This is a full-time, on-site position requiring excellent customer service, attention to detail, professionalism, and the ability to manage multiple responsibilities in a busy healthcare environment.

Why Join PSMC?

• Make a direct impact on the patient experience as one of PSMC's first points of contact
• Build valuable experience in healthcare registration, insurance verification, and revenue cycle operations
• Develop proficiency in Cerner and other healthcare technology systems
• Work collaboratively with clinical, financial, and administrative teams throughout PSMC
• Expand your knowledge of insurance, Medicare requirements, patient financial responsibilities, and financial assistance resources
• Cross-train within Patient Access and broaden your healthcare experience
• Join a community-focused Critical Access Hospital serving Pagosa Springs and the surrounding region

Key Responsibilities

Patient Registration & Customer Service

• Greet and assist patients in a courteous, timely, and professional manner
• Answer incoming telephone calls and respond to patient questions within the scope of the position
• Accurately obtain and document patient demographic information
• Enter, update, and verify information in the electronic health record
• Use appropriate patient identifiers to confirm identity
• Scan identification and insurance cards into the patient record
• Ensure required consent and HIPAA documents are completed
• Provide patients with general clinic and organizational information

Insurance & Patient Financial Responsibilities

• Collect and accurately document patient insurance information
• Verify insurance eligibility for insured patients
• Collect and post patient copayments to the appropriate accounts
• Accept and accurately document patient payments
• Inform patients of available financial assistance options and applicable responsibilities
• Complete required Medicare Secondary Payer information for Medicare registrations
• Help ensure the accuracy of patient and financial information throughout the registration process

Electronic Health Record & Administrative Support

• Provide EHR registration support to staff
• Maintain proficiency in Cerner, Microsoft Word, Outlook, and other required systems
• Monitor incoming faxes and route information appropriately
• Assist patients with records request and release forms
• Complete opening and closing responsibilities
• Help prevent duplicate medical records by accurately retrieving patient history
• Maintain established productivity and accuracy standards
• Perform registration duties with a goal of 95% accuracy

Teamwork, Privacy & Service Excellence

• Maintain strict patient confidentiality and comply with HIPAA requirements
• Work collaboratively with Patient Access colleagues, clinical teams, providers, and other PSMC departments
• Communicate effectively with leadership and coworkers
• Prioritize responsibilities and manage frequent interruptions
• Remain calm and professional in stressful or escalating situations
• Participate in required meetings, training, and cross-training
• Follow PSMC policies, procedures, safety standards, and confidentiality requirements