SPECIALIST, PEOPLE OPERATIONS & MOBILITY

<p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Job Title:</span></b><span style="font-size:9pt;line-height:115%;font-family:Roboto;"> Specialist, People Operations & Mobility </span></p><p></p><p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Department:</span></b><span style="font-size:9pt;line-height:115%;font-family:Roboto;"> People Services</span></p><p></p><p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Reports To:</span></b><span style="font-size:9pt;line-height:115%;font-family:Roboto;"> Asst. Manager, People Operations & Technology </span></p><p></p><p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Summary:</span></b></p><p></p><p class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">The Specialist, People Operations & Mobility (Employment Passes) is responsible for the efficient and compliant processing of employment passes and related immigration documentation for expatriates. This role requires a detailed understanding of immigration laws and regulations, strong organizational skills, and the ability to manage multiple priorities simultaneously. The successful candidate will act as a point of contact for employees and hiring managers throughout the entire employment pass process. </span></p><p></p><p class="MsoBodyText"><span style="font-size:9pt;font-family:Roboto;">This role also responsible for supporting the day-to-day HR operational activities to ensure smooth and efficient delivery of people-related services. This role focuses on executing core HR processes such as employee lifecycle onboarding, confirmation, movement, separation, data management, and documentation with accuracy and timeliness. The role ensures compliance with HR policies and SOPs while maintaining high data integrity across PCMS. It also serves as a point of contact for employee queries, supporting issue resolution and contributing to a positive employee experience through consistent and reliable HR service delivery.</span></p><p></p><p class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;"> </span></p><p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Mobility Responsibilities:</span></b></p><p></p><ul style="margin-top:0cm;" type="disc"> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Manage the full employment pass lifecycle, from initial application to renewal and cancellation, ensuring compliance with all relevant laws and regulations. </span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Provide expert advice and guidance to hiring managers and employees on visa requirements, application procedures, and related immigration matters.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Prepare and submit all necessary documentation for employment pass applications, renewals, and extensions, ensuring accuracy and completeness.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Maintain meticulous records of all employment pass applications, approvals, and related correspondence.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Liaise with government agencies, and other external stakeholders to expedite the processing of employment pass applications.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Track application statuses and proactively identify and address potential delays or issues.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Stay abreast of changes in immigration laws and regulations and update internal processes accordingly.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Develop and maintain up-to-date internal procedures and documentation related to employment pass processing.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Provide regular reporting on key metrics related to employment pass processing, including application processing times and success rates.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Proactively identify and implement process improvements to streamline the employment pass process and enhance efficiency.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;"> Adhere to company policies and procedures, ensuring data privacy and security.</span><p></p></li> </ul><p class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;"> </span></p><p></p><p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:9pt;line-height:115%;font-family:Roboto;">People Operations Responsibilities:</span></b></p><p></p><ul style="margin-top:0cm;" type="disc"> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Manage HR-related tickets and inquiries, providing timely resolutions and support.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Process employee requests related to HR policies, benefits, and general HR-related matters.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Maintain accurate and up-to-date employee records in the PCMS.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Oversee the onboarding and offboarding processes within the PCMS for new joiners and resigning employees.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Coordinate with various departments to ensure a smooth onboarding experience for new hires, including setting up necessary accounts, equipment, and access.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Manage exit procedures for resigning employees, including conducting exit interviews and processing final settlements.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Oversee the administration and maintenance of LHDN stamping, SOCSO claimable items, and employee profile records to ensure accuracy, compliance, and timely processing.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Ensure all HR documentation such as Employee Profile, LHDN Stamping, SOCSO claimable item is complete, accurate, and compliant with legal and company standards.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Assist in maintaining HR compliance with company policies and relevant regulations.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Act as a point of contact for employees regarding HR-related questions or concerns.</span><p></p></li> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Provide support and guidance to employees on HR policies, procedures, and benefits.</span><p></p></li> </ul><p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Qualifications:</span></b></p><p></p><ul style="margin-top:0cm;" type="disc"> <li class="MsoNormal" style="text-align:justify;"><span style="font-size:9pt;line-height:115%;font-family:Roboto;">Bachelor's degree in Human Resources, Business Administration, or a related field.</span></li></ul>