Specialist-Registration I

Schedule & Location

• Schedule: Monday–Friday, 9:00 AM – 5:00 PM (Onsite)
• Location: Riley Carmel

Role Overview

This role supports daily office operations with a focus on scheduling, patient flow, and front-end workflows. The team environment is highly collaborative, with a strong emphasis on communication and teamwork.

Onboarding & Training

• First 6 weeks: Structured, formal onboarding
• Post-6 weeks: Continued development with an assigned mentor
• Includes shadowing and side-by-side training with an experienced team member or manager

Performance Benchmarks

• 3 Months: Continues partnership with mentor, building confidence
• 6 Months: Increasing independence while still seeking guidance as needed
• 12 Months: Fully independent and effectively managing workflow

Top Responsibilities

• Scheduling appointments and managing calendars
• Patient check-in/check-out processes
• Messaging and communication coordination
• Document scanning and record management
• Frequent interaction with clinical team members and providers

Skills for Success

• Experience with EHR systems (e.g., eCare, Cerner)
• Bilingual (English/Spanish) preferred
• Strong adaptability and ability to multitask in a fast-paced environment
• Collaborative, team-oriented mindset

Key Responsibilities (Expanded)

• Facilitate patient flow efficiently and professionally from arrival through departure
• Collect and verify accurate demographic and financial information to support reimbursement and clinical outcomes
• Schedule appointments and gather appropriate medical information
• Explain departmental policies, procedures, and associated charges
• Enter and validate charges in appropriate systems and collect payments when necessary
• Answer incoming calls and direct patients and visitors appropriately

Qualifications

• Required: High School Diploma or GED
• Preferred:
  • Relevant healthcare experience
  • Knowledge of medical terminology and clinical workflows
  • Experience interpreting insurance information
  • Familiarity with medical coding (ICD-10, CPT)

Technical Requirements

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)