Specialist-Registration I

Registration Specialist

Location: East Medical Group – Riley
Schedule:

• Training: Monday–Friday, 8:00am–5:00pm
• Regular Work Schedule: 8:00am to 5:00pm
• There can be some Saturdays work schedules.

Role Overview

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains and documents appropriate demographic, insurance, and financial information to ensure maximum reimbursement and positive clinical outcomes.

Responsibilities include scheduling appointments, interviewing patients for required medical information, explaining departmental and hospital policies, validating and entering charges, collecting payments, and responding to incoming calls while appropriately directing patients and visitors.

Key Interactions & Team Environment

• Works closely with nursing staff, medical assistants, providers, and Revenue Cycle Services (RCS)
• Small, close‑knit team of 3
• Team culture described as friendly, collaborative, and supportive

Onboarding & Training

• 5 days of Registration Specialist training
• RightFax training
• Messaging training

Performance Benchmarks

• 3 Months: Basic understanding of processes
• 6 Months: Clear understanding of how workflows connect across the team
• 12 Months: Fully proficient and independent in the role

Top Skills for Success

• Strong understanding of how the role impacts the overall patient experience
• Accuracy, professionalism, and efficiency
• Ability to collaborate and communicate effectively
• CMAA certification preferred (not required)

Minimum & Preferred Qualifications

Required

• High School Diploma or GED

Preferred

• Relevant experience in a healthcare or clinical setting
• Ability to learn and retain medical terminology
• Familiarity with insurance interpretation
• Knowledge of ICD‑10 and CPT coding preferred
• Basic proficiency in MS Office (Word, Excel, PowerPoint)