Specialist-Registration I
This position is no longer accepting applications(closed Aug 18, 2026).
Summary
Coordinates patient scheduling and phone support for a healthcare provider, verifying insurance and medical details while ensuring smooth clinic operations.
Schedule:
Monday – Friday, 8:00 AM – 4:30 PM (Onsite)
Location:
Riley Outpatient Center
Position Overview
The primary focus of this role is providing phone coverage while supporting patient scheduling and delivering excellent customer service. This position serves as a key point of contact, coordinating with patients, nurses, and providers to ensure efficient and accurate scheduling.
Key Responsibilities
- Provide high-quality customer service through phone-based support
- Schedule patient appointments and coordinate with clinical staff (nurses and providers)
- Answer incoming calls and direct patients and visitors appropriately
- Facilitate patient flow from point of entry to destination in a timely and professional manner
- Obtain and verify patient demographic and financial information to ensure accuracy and maximize reimbursement
- Explain departmental policies, procedures, and charges to patients
- Collect payments as required
Skills for Success
- Experience with UKG, Cerner, and/or Epic preferred
- Strong customer service and communication skills
- Ability to manage high-volume phone activity effectively
- Knowledge of medical terminology, clinical practices, and insurance processes preferred
Minimum Qualifications
- High School Diploma or GED required
- Prior experience in a healthcare setting preferred
- Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
- Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
- Basic proficiency in MS Office (Word, PowerPoint, Excel).