Specialist-Registration I
Summary
Register patients, verify insurance, and manage scheduling for a primary-care clinic using EHR and phone systems.
Registration Specialist – Primary Care (Onsite)
Location: IU Health West Hospital – Primary Care
Schedule: Monday–Friday, 8‑hour shift
• Must be flexible to start between 6:30 AM and 8:30 AM
• Onsite position
Position Overview
The Registration Specialist supports primary care operations by providing exceptional customer service and facilitating patient flow from arrival through departure. This role ensures accurate patient registration, scheduling, insurance verification, and communication while working closely with patients, providers, nursing staff, MAs, and clinic leadership.
Key Responsibilities
Greet and assist patients with check‑in and check‑out
Schedule appointments and manage clinic workflows
Work insurance and demographic queues to ensure accurate records
Answer incoming calls and route patients and visitors appropriately
Collect and validate patient demographic and insurance information
Explain department policies, charges, and payment expectations
Enter information accurately to support reimbursement and clinical outcomes
Communicate effectively with patients, providers, nursing teams, MAs, and managers
Support primary care clinic operations with professionalism and efficiency
Requires the ability to take initiative and meet objectives
Requires effective written and verbal communication skills.
Training & Onboarding
IU Health–mandated computer‑based training
Position‑specific training
Hands‑on, precepted training
Skill check‑offs
Regular touchpoints with preceptor and manager
Benchmarks for Success
3 Months: Fully trained
6 Months: Proficient in all role responsibilities
12 Months: Able to train and support new team members
Skills for Success
Strong customer service and phone etiquette
Comfortable working with technology and multiple systems
Effective communication and interpersonal skills
Personable, efficient, and team‑oriented
Ability to de‑escalate situations professionally
Willingness to learn and support team needs
Qualifications
High School Diploma or GED required
Prior experience in a healthcare setting preferred
Ability to learn and retain medical coding concepts (ICD‑10, CPT preferred)
Ability to interpret insurance information
Knowledge of medical terminology and clinical practices preferred
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)