Indiana University Health

Discussion

Specialist-Registration I

Position Overview

Schedule: Monday–Friday, 8:45 AM–5:15 PM (100% Onsite)

This role serves as the first point of contact for patients and is responsible for facilitating patient flow, scheduling, registration, insurance verification, and check-in/check-out activities. The position supports a high-volume, fast-paced physician practice seeing approximately 140 patients per day.

Key Responsibilities

  • Patient check-in and check-out
  • Schedule and reschedule appointments
  • Pre-register and verify insurance prior to appointments
  • Manage insurance-related issues and questions
  • Collect and update patient demographic and financial information
  • Explain departmental/hospital policies and charges
  • Collect applicable payments
  • Answer incoming calls and direct patients appropriately
  • Collaborate closely with physicians and back-office staff to ensure accurate scheduling

Success Benchmarks

Within 3 Months

  • Comfortable with patient check-in/check-out processes
  • Able to independently reschedule appointments
  • Confident handling patient phone calls

Within 6 Months

  • Able to independently verify insurance coverage
  • Managing registration and scheduling functions with limited assistance

Ideal Candidate Profile

Required Qualifications

  • High School Diploma or GED
  • Strong customer service skills
  • Ability to work in a fast-paced environment
  • Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications

  • Experience in a healthcare setting
  • Experience with Cerner (or ability to learn quickly)
  • Knowledge of medical terminology
  • Understanding of insurance verification processes
  • Familiarity with ICD-10 and CPT coding

Culture & Environment

  • Team-oriented and supportive workplace
  • Open, collaborative culture
  • Looking for someone who is adaptable, willing to learn, and enjoys helping patients
  • Minimal interaction with outside departments; primary collaboration is with office physicians and staff

Onboarding & Training

  • 2–4 weeks of training
  • Hands-on learning with experienced team members
  • System-wide and department-specific training provided

Screening Focus Areas

When screening candidates, prioritize:

  • Customer service experience
  • Experience managing high call volumes or patient interactions
  • Scheduling and registration experience
  • Insurance verification knowledge
  • Healthcare office experience
  • Ability to multitask in a busy environment
  • Comfort learning new systems, particularly Cerner

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