Špecialisti v oblasti databáz a počítačových sietí inde neuvedení

– understand how the Internet, servers and basic networking work;
– support Linux-based infrastructure in a hosting environment;
– troubleshoot issues using Linux command-line tools;
– check logs, system services, network status and hardware monitoring data;
– help diagnose server software, hardware and connectivity issues;
– process customer requests and provide clear written responses in English;
– search for information independently and analyze possible solutions;
– follow escalation procedures for complex or critical incidents;
– work with cloud-related tools and infrastructure services;
– keep support tickets structured, detailed and understandable.