Specialties Field Manager

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

The Field Operations Manager oversees the daily operations of the Specialties Field Operations team, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Field Operations Specialists, collaborating with the Specialties Operations Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data-driven insights. The ideal candidate demonstrates exceptional leadership, problem-solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Lead and mentor a team of Field Operations Specialists, ensuring their performance aligns with company objectives and operational goals.
• Build and maintain strong relationships with builders to address concerns and drive satisfaction.
• Conduct regular job site audits to verify reported progress and resolve issues promptly.
• Uphold company safety policies and address safety concerns or incidents promptly.
• Ensure Field Operations Specialists provide timely and accurate updates to project management systems.
• Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships.
• Provide weekly coaching to supervisors on customer interactions, measurement accuracy, and service excellence.
• Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality.
• Oversee daily operations, including hiring, training, and performance evaluations, to maintain a high-performing team.
• Communicate field concerns, including scheduling challenges and system updates, to the office for resolution.
• Maintain regular and reliable attendance, work effectively as part of a team, and perform under pressure while upholding professionalism and confidentiality.
• Regular and reliable attendance.
• Work effectively in a team environment.
• Must be able to work under pressure.
• Respect and uphold standards of confidentiality and professionalism within the workplace.

SUPERVISORY RESPONSIBILITIES

This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Overseeing field supervisors, ensuring they are trained, supported, and meeting standards.
• Coaching and mentoring supervisors to enhance their leadership and operational effectiveness.
• Monitoring team performance and implementing corrective actions when necessary.