Specialty Clinic Manager - Rural Health Clinic (26060)

POSITION SUMMARY:

The Specialty Clinic Manager is responsible for quality improvement and pay-for-performance monitoring, analysis, data collection, and reporting activities related to quality in the Schoolcraft Memorial Specialty Clinic. The person is also responsible for setting the nurse/support staff schedule, assisting with education, and training of all staff.

SUPERVISORY RESPONSIBILITIES:

• Recruits, interviews, hires, and trains new staff.
• Ensures training of new employees so they can perform their jobs effectively.
• Schedules staff and approves time for payroll purposes.
• Evaluates employee performance, providing feedback, and offering performance improvement plans when needed.
• Addresses employee behavior in a timely manner. Handles discipline and termination of employees in accordance with company policy.
• Oversees the daily workflow of the specialty department.
• Develops and implements new policies and procedures or revises current ones, when warranted.
• Responsible for department budget.
• In conjunction with the organizational goals, sets department goals and monitors for compliance.

POSITION RESPONSIBILITIES:

• Maintain effective internal tracking and analysis system for identified patients.
• Responsible for coordination of all specialty clinic practices.
• Maintain an effective tracking and analysis system for quality-of-care measurement and pay for performance financial results
• Become a leader on care measurements for all patient payers and provide guidance to providers and staff on what information should be addressed and gathered and how to better guide patients to meet measurable outcomes of health care.
• Develop and implement tools and documents that support a guided care process, collaboration with patient/family toward an effective plan of care through assessment, communication, care plan monitoring, and modification.
• Act as liaison between specialty clinic staff and RHC Director, communicating issues and needs.
• Develop systems to support workflow and prevent errors.
• Attend and participate in training and meeting activities related to quality, compliance, and nursing competencies.
• In conjunction with supervisor, create and maintain policies and procedures for quality improvement, compliance regulations and nursing competencies.
• Review and resolve incident reporting events for the clinic staff.
• Review and finalize staff schedule.
• Assist with staff orientation and training and yearly evaluations as necessary.
• Assists in maintaining physician and staff PTO.
• Manages on-line schedules under the direction of the Clinic Director.
• Completes RHC staff payroll process in cooperation with the Clinic Director.
• Demonstrates appropriateness in meeting objectives in age-specifics.
• Cultivates and supports primary care and specialty co-management with timely communication, inquiry, follow-up, and integration of information into care plan.
• Performs other duties as assigned that are related to quality, compliance, or nursing.