Specialty Pharmacy Supervisor of Patient Services
Description
🩺 Supervisor of Patient Services
📍 Location: Remote with onsite travel as needed in the West Coast region (WA, OR, CA)
🌟 Make an Impact on the Patient Experience
Are you a pharmacy professional who thrives in a leadership role and is passionate about improving patient care, team performance, and operational excellence? We are seeking a Supervisor of Patient Services to support and develop a high-performing team while driving workflow efficiency, collaboration, and service excellence across our patient services operations.
In this role, you will partner closely with the Manager of Patient Services to oversee daily operations, evaluate productivity and workflows, mentor team members, and help ensure exceptional support for both patients and internal stakeholders.
🎯 Job Purpose
Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members.
🚀 What You'll Do
✅ Lead, coach, and develop a team of up to 10 FTEs
✅ Review staff messaging and Epic pools to ensure timely completion of work
✅ Support FFT communications and resolve delivery slip concerns
✅ Troubleshoot workflow questions and provide real-time guidance to Pharmacy Liaisons
✅ Monitor PA Log activity and identify operational gaps
✅ Evaluate TelemetryRx completion and coordinate coverage as needed
✅ Observe workflows and provide coaching and performance feedback
✅ Assist with weekly staff meetings and rollout kickoff calls
✅ Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
✅ Recommend and implement workflow improvements in partnership with the Manager of Patient Services
✅ Identify opportunities to enhance patient interactions and operational efficiency
✅ Support onboarding and new-hire access requirements
🎓 Education & Experience
- High school diploma or equivalent
- 3+ years of pharmacy technician experience
- 1+ years of Pharmacy Liaison experience preferred
- State registration and national CPhT certification required (or obtained within an agreed timeframe)
🏆 What Makes You Successful
- Strong leadership and coaching abilities
- Excellent organizational skills and attention to detail
- Outstanding interpersonal and communication skills
- High integrity and professionalism
- Dependable, collaborative, and patient-focused
- Proficient in Pharmacy Operating Systems, EMRs, and Microsoft Office
🔒 Confidentiality & Professionalism
Discretion and confidentiality are essential, as this position involves highly sensitive patient information, private data, and personnel-related matters.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
As published by greenhouse · 9 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (1)
- If you are a licensed pharmacy technician, please list the states you hold an active license within. If you are not state licensed as a pharmacy technician, please put "N/A"
Pick from a list (8)
- How did you hear about Shields?
- Are you authorized to work in the United States?
- Do you now or in the future require sponsorship to continue to be eligible to work in the United States? (Including transfers) or Are you an F-1 non immigrant whose eligibility to work is based on optional practical training (OPT) and you require company cooperation in completing a Form I-983 training plan for STEM-OPT employment?
- Are you willing and able to work Pacific Time hours?
- Are you open to onsite travel as needed in the West region (WA, OR, CA)
- Do you hold an active state pharmacy technician license?
- Do you hold an active PTCB national pharmacy technician certification?
- WOTC Applicant Survey: Shields Heath Solutions is participating in the Work Opportunity Tax Credit (WOTC) program. This program is designed by the federal government to help companies with federal incentives for hiring and retaining individuals from certain targeted groups into the workforce. Your preliminary response to the IRS Form 8850 questions below will help determine if Shields Health Solutions qualifies for this program. Any information you provide will be kept confidential and will not negatively affect your job, wages, or taxes. Thank you in advance for your time and participation. In order to determine if Shields Health Solutions potentially qualifies for this program, please check the box, at your discretion, if any of the statements below apply to you. ► I received a conditional certification from the state workforce agency (SWA) or a participating local agency for the work opportunity credit. ► If any of the following statements apply to you. ► I am a member of a family that has received assistance from Temporary Assistance for Needy Families (TANF) for any 9 months during the past 18 months. ► I am a veteran and a member of a family that received Supplemental Nutrition Assistance Program (SNAP) benefits (food stamps) for at least a 3-month period during the past 15 months. ► I was referred here by a rehabilitation agency approved by the state, an employment network under the Ticket to Work program, or the Department of Veteran Affairs. ► I am at least age 18 but not age 40 or older and I am a member of a family that: a. Received SNAP benefits (food stamps) for the past 6 months, or b. Received SNAP benefits (food stamps) for at least 3 of the past 5 months, but is no longer eligible to receive them. ► I received supplement security income (SSI) benefits for any month ending during the past 60 days. ► I am a veteran and I was unemployed for a period or periods totaling at least 4 weeks but less than 6 months during the past year. ► I am a veteran and was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was discharged or released from active duty in the U.S. Armed Forces during the past year. ► I am a veteran entitled to compensation for a service-connected disability and I was unemployed for a period or periods totaling at least 6 months during the past year. ► I am a member of a family that: ► Received TANF payments for at least the past 18 months, or ► Received TANF payments for any 18 months beginning after August 5, 1997, and the earliest 18-month period beginning after August 5, 1997, ended during the past 2 years, or ► Stopped being eligible for TANF payments during the past 2 years because federal or state law limited the maximum time those payments could be made. ► I have been unemployed at least 27 consecutive weeks and for all or part of that period I received unemployment compensation. (v.27)