Spoko Chewelah Retail Associate

SUMMARY

The retail associate provides excellent customer service while accurately processing sales transactions for both fuel and merchandise. The retail associate will assist in Spokane Tribal Enterprises Spoko Fuel operations, in addition to ensuring and maintaining a clean and safe work environment.

DESCRIPTION

Title: Retail Associate

Work Schedule: Part-time/Non-exempt. Flexible shifts required (all days of the week and hours, holiday and special events). Work schedule is contingent and determined by business needs.

Reports to: Spoko Fuel General Manager

Location: Chewelah, WA

MISSION

“Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.”

KEY ROLES and RESPONSIBILITIES

• Provides top quality service at all times and to every customer, in accordance with Spoko Fuel policies and procedures.
• Conducts sales transactions quickly and accurately. Operates a cash register by scanning all merchandise UPCs, to display retail pricing of customer purchases on the display monitor. Enters all transactions into the cash register, accepts payment and accounts for all funds.
• Reviews and checks customer credit cards and identification, strictly following policies and procedures. Obtains electronic authorization for all charges.
• Issues sale receipts to all customers, and counts back the correct change to all cash paying customers.
• Performs duties displayed on Spoko Fuel cleaning and daily task lists; stocks and merchandises as instructed by management.
• Accomplishes shift changes by documenting unit inventory counts of tobacco products and cash register counts at the beginning and end of every shift.
• Works with customers to identify needs and resolves any complaints and problems.
• Takes measures to preserve the safety of employees and all others in the work location. Wears required safety equipment.
• Verifies the age of customers purchasing alcohol or tobacco products and enters the customer’s date of birth into the cash register.
• Verifies identification and documents all Tribal and Inter-Tribal discounts.
• Other duties as assigned.