Spoko Fuel Airway Heights Retail Associate

SUMMARY

The retail associate provides excellent customer service while accurately processing sales transactions for both fuel and merchandise. The retail associate will assist in Spokane Tribal Enterprises Spoko Fuel operations, in addition to ensuring and maintaining a clean and safe work environment.

DESCRIPTION

Title: Cashier

Work Schedule: Part-time/Non-exempt. Flexible shifts required (all days of the week and hours, holiday and special events). Work schedule is contingent and determined by business needs.

Reports to: Spoko Fuel General Manager

Location: West Plains - Medical Lake, WA

MISSION

“Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.”

KEY ROLES and RESPONSIBILITIES

• Provide excellent customer service to all patrons via Spokane Tribal Enterprises (STE) policies and procedures.
• Conduct sales transactions accurately and in a timely manner.
• Operate a cash register by scanning all merchandise UPCs to display retail pricing of customer purchases on the display monitor.
• Enter all sales transactions into the cash register and process payment types, ensuring accurate and funds are accounted for.
• Review customer credit cards and identification via established STE Spoko Fuel policies and procedures. Responsible for obtaining electronic authorization for all charges.
• Issues sale receipts to all customers and count back correct change for all cash paying customers.
• Performs duties displayed on Spoko Fuel cleaning and daily task lists; stocks and merchandises as instructed by management.
• Document unit inventory counts of tobacco products and cash register counts at the beginning and end of every shift.
• Ability to identify and resolve customer needs, complaints and problems.
• Ensure established safety protocol is adhered to and be proactive in ensuring work environment meets safety standards. Ensure any applicable and required safety equipment is worn per protocol.
• Must ask for identification to verify age for any patrons purchasing alcohol or tobacco products and input date of birth into the cash register.
• Must ask for identification verification for all Tribal and Inter-Tribal persons requesting discounts and document information in appropriate log(s).
• Other duties as assigned.