Sports Academy Manager

MAIN DUTIES AND RESPONSIBILITIES

Operations & Programs

• Oversee daily operations of the Sports Academy, ensuring facilities are clean, safe, and fully operational
• Develop, implement, and enforce academy policies, procedures, and service standards
• Plan and coordinate sports programs, classes, training sessions, tournaments, and events
• Monitor equipment condition and ensure timely maintenance and replacement

Team Leadership & HR

• Recruit, train, schedule, supervise, and evaluate instructors, coaches, and support staff
• Create staff schedules and manage attendance and payroll coordination
• Foster a positive, performance-driven, and collaborative team culture
• Keep the team updated on industry trends in sports, fitness, and wellness

Guest Experience & Service Quality

• Ensure exceptional customer service standards and promptly resolve guest concerns or complaints
• Actively engage with guests to promote participation in academy programs
• Collect and analyze guest feedback to improve services and offerings

Financial & Administrative Management

• Prepare, manage, and monitor the Sports Academy budget, revenue, and expenses
• Support initiatives to increase participation, program enrollment, and revenue
• Manage supplier and contractor relationships for equipment and facility services

Health, Safety & Compliance

• Ensure full compliance with health, safety, and risk management regulations
• Conduct regular inspections and audits of facilities and activities
• Ensure all emergency procedures, CPR/AED readiness, and incident reporting standards are met

Sincerity & Transparency

• Act with professionalism, integrity, and accountability
• Make sound decisions in challenging situations
• Maintain confidentiality and conduct business fairly

Reliability & Loyalty

• Deliver on commitments and work effectively both independently and within a team
• Maintain a positive, approachable attitude toward guests and colleagues
• Promote teamwork across departments

Excellence in Hospitality

• Commit to high-quality service and strong financial performance
• Take ownership of operational results
• Adhere to Rixos Policies & Procedures

Quality Management & Innovation

• Strive to exceed guest expectations
• Continuously seek improvement and innovation
• Provide constructive feedback and encourage staff development

SKILLS

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Organizational and problem-solving skills
• Financial awareness and operational planning capability

QUALIFICATIONS

• Bachelor’s degree in Sports Management, Business Administration, or related field
• Valid certification in group fitness, personal training, or sports coaching from a recognized body (ACE, NASM, ACSM, AFAA, or equivalent)
• Current CPR / AED certification

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.