Sportsbook Host - Sports & Social Washington

Open 61d

Key Responsibilities:

Answer phones, take messages, and assist with reservations.
Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience.
Maintain an accurate waitlist when necessary, seating guests efficiently.
Coordinate seating arrangements to optimize guest flow and service.
Assist with bussing tables when needed to expedite seating for waiting guests.
Communicate effectively with guests and management, addressing any concerns promptly.
Ensure that the entrance and exit areas are organized and inviting.

Accurately process cash transactions.
Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers.
Maintain and balance a till for issuing and redeeming tickets and vouchers.
Ensure the sportsbook window is neat, stocked, and ready for the next shift.
Adhere to all District of Columbia Office of Lottery and Gaming procedures.
Remain alert to unusual betting patterns and report such activities to the Sportsbook Supervisor.
Promote superior guest service by providing a positive and efficient sportsbook experience.

Qualifications:

At least one year of experience in customer service, hosting, or a similar role.
Must be fluent in English; additional languages are preferred.
Ability to communicate effectively with guests, team members, and management.
Strong attention to detail and ability to multitask in a fast-paced environment.
Basic math skills for processing transactions and understanding betting information.
Must be able to work flexible shifts, including nights, weekends, and holidays.
Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming.

Core Service Standards:

CLEAN: Maintain a clean and immaculate venue and personal appearance.
SAFE: Create a safe and comfortable environment for all guests.
FAST: Provide fast, efficient service with accuracy, anticipating guests’ needs.
FRIENDLY: Greet each guest with a friendly welcome, maintaining eye contact and a smile.
FUN: Collaborate with the team to create a fun and energetic atmosphere for both guests and staff.

Physical Requirements:

Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching.
Ability to lift and carry up to 50 pounds.
Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol.

Additional Skills & Abilities:

Ability to remain focused and deliver outstanding customer service under pressure.
Strong organizational skills and a proactive approach to problem-solving.
Capability to handle sensitive information and financial transactions with accuracy.

See also