Sportstech Technical Support Analyst
Summary
Provide technical support for sports analytics and data products, investigating user issues and escalating bugs. You will use SQL and JSON to troubleshoot problems and communicate solutions to internal teams in a shift-based, office-first environment in Tallinn.
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
We're looking for a Technical Support Analyst to join our support team onsite in Tallinn. You'll help our customers solve problems quickly, working closely with internal teams to keep our supported products running smoothly. This is a shift-based role covering Monday to Sunday, between 08:00 and 18:00.
WHAT YOU'LL DO:
- Communicating with internal teams
- Investigating and solving problems raised by users within our supported product cluster
- Identifying possible bugs and escalating complex issues
- Turning technical issues into clear, customer-friendly updates for other departments
- Creating and maintaining a Knowledge Base for known issues and solutions
WHAT YOU'LL BRING:
- Strong communication skills in English, spoken and written
- Computer literate
- Working knowledge of SQL and JSON
- Experience with ticketing systems
- Basic API troubleshooting is a plus
- Previous (technical) support experience is a plus
- A proactive problem-solver who stays accurate and calm under pressure, works well independently or as part of a team, and isn't afraid to escalate issues when needed
The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills
As published by greenhouse · 4 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (1)
- What are your gross monthly salary expectations (before tax), in euros?
Pick from a list (1)
- How did you hear about us?
Written answers (2)
- We don't require a cover letter. Instead, please tell us what sets you apart?
- Do you need a visa sponsorship now or in the future? This position is based onsite in Tallinn, Estonia.