SPS Customer service & Demand planner specialist

ACCOUNTABILITIES

• Ensure that customer orders are received and placed in line with forecast and firm planned fence time.

• Follow up with BM to place and update the forecasts of MENAF customers on a regular basis.

• Provide order status information to customers and BM (status of order processing and documents).

• Ensure Syngenta's license to operate is maintained by full adherence to Syngenta policies and processes and external (legal) regulations.

• Transform Customer Orders into to related tools.

• Ensure that country specific logistics requirements are communicated to the right functions to ensure business continuity.

• Forward on behalf of HQ pro forma and Quotes and documents to customers.

• Proactive communication with customers to understand needs and expectations for order management.

• Coordinate with corresponding functions in case of order exception handling.

• Ensure follow up of complaints and give feedback to BM, involved functions and customers.

• Where applicable, support optimized letter of credit procedure in collaboration with Trade Finance, Business and Customer.

• Support in maintaining updated and accurate customer master data and agreements.

• Works closely with distributors, Order Managers and planners to ensure on time deliveries and availability of products.

• Ensure that forecast is visible as early as possible. Monitor phase-out products and ensure forecasts are reflected correctly.

• Ensure key inputs into Best View forecast (SPS/IBP) are done on daily basis and that any arising problems are communicated immediately with suggestions for way forward.

• Own the events in the EDF tool based on Commercial instructions.

• Support the forecast and events review monthly during the forecast review and SOP.

• Monitor and report hard or soft lost sales or opportunities.

• Conduct trainings and refreshment sessions/calls for the ways of working with customers to find the best way to serve them and deliver the business.

• Support and implement business or supply related projects.

• Lead and follow up Range requests, customer complaints, customers forecast execution, NPIs plan, and projects in alignments with the MENAF BM.

• Leads independently several local projects in different areas (e.g. Strategy, Finance, IS, Site Management, etc.)

• Maintains full confidentiality of all leadership aspects and information; maintains professional 'distance' to ensure confidentiality while integrating with the team where required.

• Optimizes independently all administrative processes across the organization and acts as Learning Ambassador.

KNOWLEDGE, EXPERIENCE, SKILLS & CAPABILITIES

Critical experience and knowledge

• Bachelor’s degree in industrial engineering/ supply or relevant degrees.
• Communication skills
• SAP knowledge
• 5 years’ work experience in an international, multitask environment (preferably in Agribusiness).
• Solid administration background
• Language: Arabic & English.

Critical skills;

• Communication: Clearly expressing ideas, listening actively, and writing effectively.
• Teamwork & Collaboration: Working productively with others to achieve shared goals.
• Adaptability/Flexibility: Adjusting to new situations, technologies, and changes.
• Problem-Solving: Analyzing issues and finding effective, creative solutions.
• Time Management: Organizing tasks, prioritizing, and meeting deadlines.
• Emotional Intelligence/Empathy: Understanding and managing your own emotions while recognizing others' feelings.
• Work Ethic: Being dependable, disciplined, and motivated.
• Leadership: Guiding, motivating, and influencing others

Critical technical and professional capabilities

• Understanding of company internal business processes and customer needs
• Deep knowledge of sales structure and work of sales department
• In-depth understanding of Demand Planning and Order Management processes and SPS, IBP, SAP tools
• Work closely with the Distributors and Supply Chain to ensure that production and sales forecasts are aligned to deliver the business plan
• Provide accurate forecast reflecting the best view
• Accurate data presented during meeting.