SQ Family Resource Navigator (FRN)

Company Overview

The Olympic Peninsula YMCA is a non-profit organization that oversees Y programs and focuses on youth development, healthy living, and social responsibility. Our mission is to build healthy minds, bodies, and spirits throughout the communities we serve. We strive to promote the values of caring, respect, responsibility, and honesty. We are open to people of all ages, beliefs, incomes, races, genders, and abilities.

Job Description/General Function

The long-term vision of the Family Resource (FR) Program is that “families in our region would know themselves to be resilient, vital members of a well-connected, supportive community.” The Family Resource Navigator (FRN) works with Jefferson or Clallam County families with children (ages 0-18) to ensure accessibility to the resources they need. Specific goals for the FRN include:

• Serving as a highly collaborative member of the FR Program Team
• Building trusting partnerships with families with children and to collaboratively advocate for needed resources/services
• Helping to close feedback loops with both agencies and families
• Helping to staff YMCA FR Program activities as needed

Responsibilities

• Provide safe, accessible resource support for families to connect with comprehensive coordinated services that help them strengthen their families and become more self sufficient and capable of mutually supporting other families
• Meet with FR Program Team to assess current referrals from community partners and individuals (including self-referrals) for families needing resources
• Connect with specific families via text, email, phone, etc. to arrange time to meet in person, via phone, or via online platform
• Build trusting, collaborative partnerships with referred and self-identified families
• Do an initial intake with families and work to identify areas of priority need; recognize and promote each families readiness, willingness, and ability to access support
• Both family and FRN commit to specific follow up activities to seek resources and set date for next meeting; enter this intake and all follow up information into WELLD data base
• Perform follow up activities and support families as they take steps across services (e.g., seeking Request for Information (ROI) when necessary, helping to remind families of appointments, etc.)
• Connect/meet back with families to reassess and make new plans (if necessary)
• Continue to follow up with families to ensure they have connected with resources
• Follow up with referring and resourcing partners to close feedback loops and offer (whenever appropriate) collaboration insight
• Meet with FR Program team throughout all intake and follow up measures to connect families with needed resources; evaluate efforts on an ongoing basis with team
• Work with FR Program Director to implement and shape the FR Program Logic Model
• Help to staff FR Program Family Nights and other family-services activities (e.g., Meal distribution program) as needed
• Help to staff FR Program direct services (e.g., diaper bank, resource delivery, etc.) as needed
• Other program related duties assigned by the FR Program Director and/or CEO
• Based on families’ needs, continue to research best practices/resources and regularly relay this information to the FR Program Team
• Identify and use communication pathways to share community resource information with families who do not have phone and/or internet access