| Position Responsibilities |
Local Candidate Only
Senior Developer – AI Chatbot / AI Agent
Job Summary
Responsible for designing, developing, and implementing AI-powered chatbot and AI agent solutions, with a strong focus on end-to-end conversation orchestration, enterprise integrations, and customer experience continuity. This role bridges AI capabilities with customer service workflows to deliver scalable and high-performing solutions.
Key Responsibilities
- Design and develop AI chatbot and AI agent solutions aligned to business use cases and intents
- Own end-to-end conversation orchestration including decision logic and multi-step workflows
- Integrate AI solutions with enterprise systems such as D365, SAP, Genesys, and knowledge bases
- Develop APIs, middleware, and data pipelines to support AI interactions
- Implement context-aware handoffs to live agents with full conversation continuity
- Support prompt engineering, response tuning, and model interaction workflows
- Optimize performance across latency, cost, and response accuracy
- Ensure scalability, reliability, and production readiness of AI solutions
- Partner with BAs, product teams, and vendors to ensure successful implementation
- Participate in testing, debugging, and deployment across pilot and MVP phases
- Monitor system performance and continuously improve AI capabilities
Requirements
Experience
- 5+ years of software development experience
- 2–3+ years working with AI/ML or conversational AI
- Experience building AI agents or orchestration frameworks
- Strong experience integrating with enterprise systems (D365, SAP, Genesys)
- Python, JavaScript, or Java
- AI/LLM frameworks, APIs, and orchestration tools
- REST APIs and microservices architecture
- Cloud platforms (Azure, AWS, or GCP)
- RAG, vector databases, and prompt engineering
Preferred
- Experience with platforms like Kore.ai, Cognigy, Yellow.ai
- Multi-LLM orchestration experience
- Real-time chat/voice integrations (Genesys Cloud)
- DevOps, CI/CD, and monitoring tools
- Knowledge of Responsible AI and security frameworks
|
