Sr. Analyst - Process Analytics - FCRM 4A

Sr. Analyst - Process Analytics - FCRM

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at and on LinkedIn, YouTube, X, and Facebook.

Job Description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Fraud Analyst_English_Onsite Milton Keynes!

Responsibilities

Investigate potential credit card fraud cases using alerts generated by fraud detection systems;

Respond to account inquiries from merchants and cardholders for one or more assigned clients, providing detailed responses in line with SLA-defined and ad-hoc fraud alerts;

Review fraud detection queues and identify questionable activity, irregular cardholder account patterns, and abnormal merchant data trends through account and transaction analysis;

Analyze account, payment, and transaction history to identify potential fraudulent activity and determine appropriate actions to minimize losses;

Recommend additional alerts, controls, and process improvements to increase fraud detection effectiveness and reduce fraud exposure;

Contact customers and merchants to obtain additional information regarding suspected fraudulent charges and account activity;

Complete lost or stolen card reports, including blocking and transferring compromised accounts to prevent further fraudulent activity;

Create credit card replacement orders and complete related shipping materials;

Maintain accurate and complete documentation of investigation activities, findings, and case resolution information;

Support assigned clients by responding to fraud alerts and account inquiries within agreed service level agreements;

Assist in the administration of quality reviews and audit checks to ensure process compliance and operational effectiveness;

Mentor, coach, and support less experienced Fraud Analysts to maintain and improve team performance;

Act as a subject matter resource by sharing knowledge of fraud trends, fraud techniques, and investigative best practices;

Apply advanced fraud analysis methodologies to identify fraud patterns, emerging threats, and abnormal account behaviors;

Ensure compliance with internal policies, procedures, audit requirements, and applicable regulatory standards;

Research industry best practices, fraud techniques, regulations, and analytical methods to strengthen fraud prevention capabilities;

Deliver exceptional quality service standards/KPI’s and maintain accurate and up-to-date investigation records.

Minimum Qualifications

High school diploma or equivalent;

Typically requires a minimum of 4 years of relevant experience; 4-6 years of previous experience in a fraud-related field is preferred;

Fluent in English;

Ability to apply advanced job knowledge and act as a skilled specialist within fraud operations;

Intermediate analytical skills with the ability to identify potential fraudulent activity through account and transaction reviews;

Ability to work on assignments requiring considerable initiative and make practical recommendations for solutions;

Strong customer service orientation with the ability to communicate clearly with cardholders, merchants, and internal teams;

Ability to mentor less experienced colleagues, share knowledge, and support team development;

Excellent attention to detail and accuracy;

Strong documentation and record-keeping skills;

Ability to understand the implications of investigative findings and take appropriate action;

Good organizational skills with the ability to prioritize workload and manage competing deadlines;

Good IT literacy and ability to work effectively across multiple fraud and business systems;

Sound judgment and decision-making skills, with the ability to escalate complex or unusual matters where appropriate.

Preferred Qualifications

4-6 years of experience in fraud prevention, fraud investigations, banking, financial services, payments, or risk management environments;

Experience investigating complex fraud cases involving credit cards, account takeovers, or suspicious transaction activity;

Knowledge of fraud detection methodologies, fraud prevention tools, and transaction monitoring systems;

Strong understanding of credit card operations, merchant services, and cardholder account management;

Ability to identify fraud patterns, abnormal transaction behaviour, and emerging fraud risks;

Experience conducting quality reviews, audit checks, or compliance-related activities;

Demonstrated ability to mentor team members and contribute to the development of analyst capabilities;

Ability to provide recommendations that improve fraud controls, operational processes, and risk mitigation practices;

Strong analytical, problem-solving, and critical-thinking skills;

Good computer skills including Microsoft Outlook, Excel, and fraud case management systems;

Ability to quickly adapt to new technologies, fraud trends, regulatory requirements, and operational procedures.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Fraud Examiner (CFE) - ACFEACFE, Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

Ab Initio, Ab Initio, Agile Methodology, Alteryx, Collaboration Tools, Data Integration, Data Modeling, Demand Forecasting, Design Thinking, Executive Presence, High Volume Replication, Inclusion, Informatica PowerCenter, Matillion ETL, Microsoft Excel, Microsoft Power BI, Microsoft Visual Basic for Applications, Oracle Data Integrator (ODI), Personal Effectiveness, Python (Programming Language), SAP BO Data Services (BODS), SnapLogic, Statistics, Storytelling, Tableau (Software) {+ 1 more}

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-11-14

Master Skill List -

Process Analytics - FCRM

Remote Type -

Office

Work Shift -

With shift (United Kingdom)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.