Sr Analyst, Sales Operations
Principal Responsibilities:
- Deliver partner services and case handling aligned with SLAs and quality standards.
- Act as the first point of contact for partner inquiries, registrations, and onboarding.
- Provide system support across Salesforce and partner tools, escalating complex cases when required.
- Generate insights through Power BI dashboards and analytics to improve visibility and decision‑making.
- Support workflow improvements by documenting processes and collaborating with stakeholders.
Skills:
- Strong analytical mindset with proficiency in Salesforce and Power BI.
- Ability to interpret data and translate it into actionable insights.
- Effective communication and organizational skills.
- Problem‑solving ability with sound judgment on escalation.
- Independent, detail‑oriented, and collaborative team player.
Education & Experience:
- Typically requires 2+ years of professional experience with a Bachelor’s degree or equivalent experience.
- Background in partner operations, sales support, Salesforce experience or related tools, and data analytics preferred.
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.