Sr Analyst - Service Support Management

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.