Sr. Analyst WFM Planning & Scheduling
Summary
Staffing firm Spes is hiring on behalf of Concentrix for a Sr. Analyst in Workforce Management (WFM) Planning & Scheduling in Gurugram. The role focuses on WFM forecasting, trend/variance analysis, and statistical modeling using Python or R to plan contact-center staffing, working rotational shifts.
Dear Candidate,
Greetings from SPES!
We are hiring for a HOT VACANCY with Concentrix for the position of Sr. Analyst WFM Planning & Scheduling.
Job Details:
- Company: Concentrix
- Position: Sr. Analyst – WFM Planning & Scheduling
- Location: Gurugram
- Experience: Minimum 1+ year in WFM Forecasting
- Qualification: Graduation
- Notice Period: Immediate Joiners
- Shift: Rotational shifts and week-offs
- Working Days: 5 days a week
- Transport: Available
Required Skills:
- Workforce Management (WFM) Forecasting
- Forecasting Models, Trend Analysis and Variance Analysis
- Statistical and Mathematical Modeling
- Working knowledge of Python or R Studio
- Contact Center Metrics and Workforce Planning
Interested candidates who match the above requirements are requested to share their updated resumes along with their current CTC, expected CTC, notice period and contact number.
Please apply at the earliest, as this is an urgent opening.
Regards,
Zulekha Shaikh
HR Recruiter | Talent Acquisition
SPES, Pune, Maharashtra