Sr. Application Support- SQL
Salary: ₱100,000 – ₱120,000 per month
Sr Application Support - SQL - Hybrid
Metro Manila (Hybrid)
Developers/Programmers (Information & Communication Technology)
Full time
₱80,000 – ₱120,000 per month
Senior Application Support Specialist
We are looking for an experienced Senior Application Support Specialist to support critical business applications and enterprise systems in a fast-paced technology environment.
If you have strong experience in production application support, incident/problem management, SQL, ServiceNow, and enterprise SaaS applications, this opportunity may be a great fit.
Position Details
Experience: 9+ years
Salary: Up to ₱120,000/month
Work Setup: Hybrid – 3 days onsite
Schedule: Mid Shift for the first 3 months, followed by quarterly Night Shift rotation
Key Responsibilities
Ensure smooth and reliable operation of business applications by resolving production issues within agreed timelines.
Lead or support incident and problem management, including investigation, resolution, escalation, and follow-through.
Facilitate the smooth transition of application features and enhancements from development into production.
Support release management and ensure production readiness of application changes.
Communicate effectively with business and technical stakeholders during incidents, escalations, and operational activities.
Manage escalations related to application and operational issues.
Identify opportunities for continuous improvement, automation, and optimization of application support processes.
Assist in automating manual activities to improve efficiency, consistency, and service delivery.
Balance and prioritize multiple operational issues, projects, and improvement initiatives while maintaining strong attention to detail.
Required Qualifications
9+ years of experience in Application Support, Production Support, Business Application Support, or a closely related role.
Strong experience working with relational databases, preferably Microsoft SQL Server.
Experience with Snowflake is a plus.
Proven experience in Incident Management and Problem Management.
Strong experience with ServiceNow, Jira, Confluence, or similar IT service management tools.
Strong understanding or practical experience with an Enterprise Agile Framework, such as Scrum, Kanban, or SAFe.
Experience in Agile delivery and release management, with exposure to software engineering processes.
Excellent English communication skills, both written and verbal