Sr. Business Analyst
Summary
Senior Business Analyst supporting ad sales teams by troubleshooting production issues, triaging tickets, and liaising between users, support, and engineering to meet strict SLAs.
Job Description Support Ad Sales users across multiple business teams by responding to production issues and service requests. Investigate, triage, and prioritize incoming tickets while ensuring adherence to strict SLAs (response times under 60 minutes). Communicate effectively between business users, support teams, and Product/Engineering groups. Escalate issues to the appropriate Product or Technology teams when necessary and track resolution through completion. Partner with stakeholders to d…