Sr. Business Analyst
- Data Analysis: Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Database Development: Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and quality.
- Data Acquisition: Acquire data from primary or secondary sources and maintain databases/data systems.
- Trend Identification: Identify, analyze, and interpret trends or patterns in complex data sets.
- Data Cleaning: Filter and clean data by reviewing reports and performance indicators to locate and correct issues.
- Prioritization: Work with management to prioritize business and information needs.
- Process Improvement: Locate and define new process improvement opportunities.
Requirements
Educational Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field. MBA is a plus.
Experience
- 5+ years in data-driven business roles (preferably in SaaS, Fintech, or Contact Center environments).
Functional/Technical Skills
- Technical expertise in data models, database design, development, data mining, and segmentation techniques.
- Strong hands-on experience with writing complex SQL queries.
- Proficiency in queries, report writing, and presenting findings.
- Strong analytical skills with attention to detail and accuracy.