Sr Client Service & Product Support Specialist

ADP is hiring a Sr. Banking Resolution Consultant. Hours are flexible 5am PST - 5pm PST.

In this role, you'll work to become a trusted advisor to solve clients' critical banking business challenges, leveraging your ADP product expertise.

The nature of what you do every day will not change – your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you can expect on a typical day:

• You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve banking issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Use specialized depth and/or breadth of expertise to service ADP's largest clients.
• Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients.
• Work independently to resolve issues and provide solutions, with guidance in only the most complex situations.
• Share knowledge and best practices with less experienced Consultants and Specialists.
• Work pro-actively with clients to provide information, best practices and training on ADP solutions Research, analyze, respond to and resolves banking-related inquires in a timely, high quality manner.
• Monitor and assist in the timely resolution of USMM errors.
• Perform banking updates and changes accurately with zero tolerance for errors.
• Adhere to a daily schedule and organize yourself to deal with a high volume of cases.

TO SUCCEED IN THIS ROLE:

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• At least 2-3 years of experience in a customer service environment, with proven ability to produce positive results
• A strong focus on Client Satisfaction in a relevant industry, or direct banking experience working with a financial institution
• At least 2-4 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization