Sr. Clinical Liaison Specialist
Summary
Oversee clinical activities and provide in-house guidance for Invisalign providers in Thailand, handling customer support, training, and troubleshooting with dental expertise.
The role is based in Thailand. The position is responsible for overseeing clinical activities within the Thailand market and for providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally with the Thailand team to deliver an excellent clinical customer experience for all Invisalign Providers within the Thailand market.
- Support the clinical team in achieving monthly, quarterly, and annual clinical plans and clinical targets.
- Responsible for working with customers on basic clinical inquiries eg case assessment, recording taking, clincheck review, troubleshooting problems and aligner issues.
- Provide continuous support with assigned accounts through phone calls, online booking tools, and field visits.
- Conducted clinical training, introduction sessions, clinical check review sessions, troubleshooting, etc.
- Moderate upon the assigned clinical event. Coordinate with speakers. Ensure the event runs smoothly.
- Responsible for arranging training classes in the Training Centre, material and classroom preparation, ensuring audio and other equipment are ready and functioning, etc.
- Provide clinical training to new staff
- Provide all appropriate reporting to Thailand Clinical Support Manager and South Asia Associate Director, Clinical Support including feedback from customers on a weekly and monthly report
- Work closely with co-colleagues to develop a high-performance team
- Other projects assigned by the company
Requirement / Criteria for the Role:
- Bachelor’s degree in dental, medical, or pharmacy. Dentist, dental technician and dental hygienist are preferable.
- At least 5 years of working experience
- Good technical knowledge and experience in dental
- Proficient in English
- Effective communication and presentation skill
Work Schedule / Hours
- Working 5 days a week ( Mon-Fri or Tue-Sat).
Regular business hours. Some outside hours in evenings and weekends and travelling may be required from time to time