Sr Data Engineer (6+ Years in Data Engineering + Contact Center Analytics + SQL + ETL/ELT + Power BI+ AWS + API Integrations + Genesys/Cisco/NICE/Five9/Amazon Connect + Team Leadership)

Senior Data Engineer – Contact Center & Digital Analytics, Assurant GCC India,

We’re looking for a Senior Data Engineer to design and maintain the data foundations that power contact center and digital interaction analytics. This role sits at the intersection of data engineering and software engineering, supporting operational reporting, automation performance, and data‑driven decision‑making at scale.

You’ll work closely with product, engineering, and analytics partners to deliver trusted datasets, scalable pipelines, and well‑defined metrics.

This position will be in Hyderabad and Bengaluru at our India location.

Work Timings: 3:30 PM IST ~ 12:30 AM IST

What will be my duties and responsibilities in this job?

• Design and maintain data pipelines (ETL/ELT) that transform high‑volume event and interaction data into analytics‑ready datasets
• Build and optimize SQL‑based data models, including star schemas and semantic layers for reporting
• Develop and maintain standardized KPIs and metrics used in operational dashboards
• Support Power BI datasets and reports, ensuring consistency between data models and visualizations
• Investigate data issues in production and partner with engineering teams during releases and incidents
• Contribute to data governance by defining metric definitions, documentation, and data quality checks
• Build supporting services and tooling using Go (or similar backend languages) following modern software engineering practices

What are the requirements needed for this position?

• 6+ years of experience in data engineering or analytics engineering
• Strong SQL skills and experience designing dimensional (star) schemas
• Hands‑on experience building and operating ETL/ELT pipelines
• Experience supporting BI tools such as Power BI
• Proficiency in Go (preferred) or another backend programming language
• Experience working in production environments with real‑time or operational data

What are the preferred skills needed for this position?

• Experience with contact center, IVR, or digital interaction data
• Familiarity with data governance, metric standardization, or semantic modeling
• Experience supporting automation or AI‑driven products

Why Join Us

• Work on data that directly impacts customer experience and operational performance
• High ownership role with real influence on data architecture and standards
• Collaborative, product‑focused engineering culture

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.