- Master Data Management:
- Establish and enforce master data standards, naming conventions, and validation rules across all systems to ensure a single source of truth.
- Create, maintain, and deactivate master data across multiple systems (e.g., ERP, Salesforce, Conga, BI, etc).
- Design and manage Excel-based templates for data uploads, validation, and cross-system reconciliation.
- Perform regular data audits and health checks to identify and resolve discrepancies, duplicates, and incomplete records.
- Monitor data change logs and maintain accurate version control and history tracking.
- Identify opportunities for automation to streamline data reconciliation and management workflows.
- Recommend and implement improvements to reduce manual data handling and enhance data accuracy and reliability.
- Maintain up-to-date SOPs and documentation reflecting current processes; ensure timely communication and sharing of updates with stakeholders at country, regional, and global levels, and manage centralized document archiving.
- System Administration & Support:
- Manage user access, roles, and permissions across multiple systems.
- Provide training and guidance to end users on proper data entry and data maintenance procedures.
- Perform routine system maintenance and configuration updates; troubleshoot integration issues and system bugs in collaboration with IT support teams.
- Monitor system performance and data flows across platforms to ensure accurate and seamless synchronization.
- Support system upgrades, user acceptance testing (UAT), and the implementation of new modules or functionalities.
- Reporting & Analytics:
- Extract, consolidate, and validate data from multiple systems to produce accurate monthly business reports.
- Design and maintain reporting dashboards that deliver clear, actionable insights for management.
- Automate recurring reporting processes to reduce manual effort and improve data timeliness.
- Collaborate with stakeholders to ensure report accuracy and proactively address data gaps or inconsistencies.
- Provide support for ad hoc analysis and cross-functional projects as required.
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