Sr Delivery Manager
Summary
Leads change strategies and stakeholder management for technical solutions in call centers and field agent networks, ensuring alignment with operational needs and driving adoption.
The Engagement Executive ensures that the technical solutions developed by the engineering team align seamlessly with the operational needs of front-line agents, team leads, and executive leadership. You will lead change strategies, manage executive and operational stakeholders, monitor program KPIs, and drive continuous adoption across call centers and field agent networks. Key Responsibilities: Strategic Stakeholder & Relationship Management: Build strong partnerships with Operations Leads, C…