Job Title\: Planisware Enterprise Administrator / Production Support Engineer

Location\: PAN India
Level of Hire\: Analyst (A)
Total Experience Required\: 3+ Years

Primary Skill Set

Planisware Enterprise (PPM)

• Planisware Configuration & Administration
• Planisware Scripting (Formula Language)
• Workflow Configuration
• Incident Management & Production Support
• SQL Queries & Database Analysis

Required Skills & Experience

Planisware Enterprise Administration & Production Support

• Minimum 3+ years of hands-on experience in Planisware Enterprise (PPM).
• Strong expertise in Planisware administration, configuration, and production support.
• Experience in troubleshooting incidents, defect analysis, and issue resolution.

SQL Queries & Database Analysis

• Minimum 1+ year of experience.
• Ability to write complex SQL queries and perform database analysis.
• Experience in data validation, troubleshooting, and reporting support.

Power BI

• Minimum 1+ year of experience.
• Ability to create dashboards, reports, and data visualizations.
• Experience in integrating data from multiple sources.

ServiceNow

• Strong working knowledge with a skill rating of 4/5 or above.
• Experience in incident, problem, and change management processes.

JavaScript, HTML, CSS

• Working knowledge of front-end technologies.
• Ability to understand and support UI customizations.

C# / .NET

• Good understanding of C#/.NET concepts.
• Ability to support integrations, automation, and application troubleshooting.

Key Responsibilities

• Administer and support Planisware Enterprise platform.
• Configure workflows, business rules, and system settings.
• Develop and maintain Planisware Formula Language scripts.
• Provide L2/L3 production support and incident management.
• Analyze application and database issues using SQL.
• Create and maintain Power BI reports and dashboards.
• Manage tickets and service requests through ServiceNow.
• Collaborate with cross-functional teams for enhancements and issue resolution.
• Support integrations and custom developments involving .NET technologies.

Preferred Qualifications

• Experience in Project Portfolio Management (PPM) tools.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced production support environment.