Sr Director, Account Management
Description
Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios without having to max out their daily to-do-lists.
Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes; and in-app reports and timely alerts ensure our customers never miss an opportunity to do more.
The Position
Reporting to the Chief Revenue Officer (CRO), the Sr. Director, Account Management will lead Rightsline’s revenue expansion organization across Strategic and Enterprise customers. This leader owns commercial growth within the existing customer base, including upsells, cross-sells, multi-product expansion, migrations, and Net Revenue Retention (NRR), while building and mentoring a high-performing Account Management team.
Mission & Impact
Drive sustainable growth and customer value through repeatable account expansion strategies, executive relationships, and strong cross-functional execution. Success will be measured primarily by Net Revenue Retention (NRR), supported by expansion ARR, multi-product attach rate, renewal performance, forecast accuracy, and executive engagement.
What You Will Own
Revenue Expansion & Account Strategy
- Own all commercial outcomes within the existing customer base, including upsells, cross-sells, multi-product expansion, and migrations.
- Deliver NRR targets through structured expansion plays including whitespace mapping, discovery, and multi-product attach strategies.
- Develop and scale Account Management playbooks covering account planning, negotiation frameworks, and renewal workflows.
Executive Relationships & Customer Retention
- Strengthen executive relationships with key customer stakeholders and serve as an escalation point for commercial risk.
- Collaborate closely with Customer Success to align renewals and customer outcomes with commercial expansion opportunities.
Cross-Functional Growth & Team Leadership
- Partner with Product, Revenue Operations, and Marketing to drive expansion campaigns, product adoption pathways, and industry-specific plays.
- Build, lead, and mentor a high-performing Account Management organization focused on Strategic and Enterprise customer segments.
Success Metrics
- Net Revenue Retention (NRR) — primary metric
- Expansion Annual Recurring Revenue (ARR) from upsells and cross-sells
- Multi-product attach rate
- Gross Revenue Retention (GRR) / renewal rate, in partnership with Customer Success — secondary metric
- Forecast accuracy and pipeline discipline
- Executive relationship depth and engagement coverage
What You Will Bring
- 10+ years of progressive Account Management or commercial leadership experience in B2B SaaS.
- Proven track record of owning NRR and expanding accounts through structured growth frameworks.
- Deep experience navigating enterprise deals, multi-product selling, and complex negotiations.
- Ability to build and scale high-performing Account Management teams across segments to $100M+ ARR.
- Experience working closely with Customer Success, Product, Marketing, and Revenue Operations in high-growth environments.
- Ability to thrive in metrics-driven, execution-focused environments.
- Availability for regular travel (20–30%).
Preferred Qualifications:
- Experience working in a private equity-backed B2B SaaS business.
Compensation & Benefits
- Competitive compensation and health and dental benefits.
- 401(k) / RRSP match program.
Our Core Values
At Rightsline, we look for these qualities in every hire, and we hold ourselves to them every day.
Be Curious and Smart
Being smart isn't about having all the answers — it's about asking the right questions, seeking out new ideas, and never assuming you already know enough.
Embrace Change
This industry moves fast and so do we. We don't resist change — we lean into it. That means staying flexible, letting go of what isn't working, and treating uncertainty as opportunity rather than obstacle.
Show Up
Showing up means being present — not just physically, but mentally and emotionally. Your teammates count on you. Your customers count on you. We do our best work when everyone is fully engaged and accountable to each other.
Get it Done
Ideas are easy. Execution is the job. We hold ourselves to what we commit to, push through the hard parts, and measure success by our actual accomplishments.
Be Humble
Nobody here has a monopoly on good ideas. We listen more than we talk, share credit freely, and check our egos at the door. The best outcome matters more than whose idea it was.
Equal Employment Opportunity
Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.
If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
Apply Today
If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.