Sr Director Business Operations

Job Description

Key Responsibilities

1. Strategic & Operational Leadership

• Serve as the operational business partner to assigned leaders, supporting strategic planning, financial modeling, and execution of growth and performance initiatives.
• Support strategic decisions regarding activation, deactivation, consolidation, or repurposing of services.
• Serve as operational leader for Los Gatos Hospital readiness, including workflow redesign and operational optimization.

2. Financial Stewardship & Business Planning

• Partner with Finance to develop multi-year operating and capital plans.
• Coordinate development and management of annual operating and capital budgets.
• Analyze volume and financial variances to identify underlying operational drivers impacting performance, partnering with Finance to inform corrective action plans.
• Ensure disciplined fiscal management and variance accountability across departments.

3. Workforce Planning & Operational Design

• Build and implement an enterprise workforce planning model aligned with projected growth and service expansion.
• Support recruitment pipeline planning in collaboration with HR and clinical leadership.
• Streamline and standardize operational workflows to improve efficiency, throughput, and quality.
• Lead operational readiness planning for new facilities and expanded service capacity.

4. Cross-Functional Collaboration

• Partner with physicians, nursing, ancillary leaders, and administrative teams to ensure operational alignment.
• Coordinate across clinical and operational leaders to support patient care excellence and financial sustainability.
• Facilitate collaboration between operations and finance to ensure transparent performance reporting and action planning.
• Engage in dyad/triad leadership structures to drive accountability and shared outcomes.

5. Performance Management & Continuous Improvement

• Establish and maintain dashboards tracking operational, financial, quality, and access metrics.
• Lead performance improvement initiatives to enhance service efficiency and patient outcomes.
• Apply Lean management principles to redesign processes and eliminate waste.
• Monitor operational risk and implement mitigation strategies.

6. Regulatory & Operational Compliance

• Ensure compliance with regulatory, accreditation, and safety standards.
• Support facility transition planning in accordance with OSHPD and other applicable requirements.
• Ensure operational policies and procedures are aligned with enterprise standards.

Qualifications

• Bachelor’s degree in a health care-related field/discipline from an accredited college or university. Masters in healthcare or business related field preferred.
• Minimum of 10 years of progressive healthcare leadership experience, including operational and financial oversight of complex clinical or hospital-based service lines.
• Minimum of 5 years in a senior leadership role (Director-level or above) with responsibility for multi-department or enterprise-wide operational management.
• Demonstrated experience partnering with Finance on operating and capital budget development, pro forma modeling, and long-range financial planning.
• Experience leading business planning for service line growth, facility expansions, or activation of new clinical programs.
• Proven experience building and implementing workforce planning models aligned with service demand and growth projections.
• Experience supporting large-scale operational readiness initiatives (e.g., new facility opening, major expansion, or workflow redesign).
• Demonstrated success leading cross-functional initiatives involving physicians, clinical leaders, and administrative stakeholders.
• Strong background in performance improvement methodologies (Lean, Six Sigma, or equivalent), including process redesign and throughput optimization.

License/Certification/Registration Requirements

• Lean/Six Sigma certification or equivalent performance improvement credential preferred.
• Project Management Professional (PMP) certification preferred.

Salary Range:

$108.94 - $163.42 USD Hour