Sr. Director of Commercial Operations

IntegraConnect’s PrecisionQ (Life Sciences Division) is seeking a high performing, results oriented, experienced healthcare/life sciences leader to join our innovative team. The Senior Director of Commercial Operations will be responsible for collaborating with cross-functional leads across Data Analytics, Medical Affairs, Product Development, Cloud, etc. to drive and execute on projects with our life sciences and diagnostics’ industry partners. The Senior Director of Commercial Operations will be responsible for overseeing engagements at key and strategic accounts, while cultivating and building strong relationships with our industry partners.

Responsibilities:

• Responsible for providing leadership and oversight of the organization’s commercial operations, including development, maintenance and tracking of key strategic milestones.
• Manage and train staff in project execution management and statement of work support for sales. Partner with cloud, analytics, product, and sales on crafting / developing sales contracts, including outlining requirements, deliverables, timelines and project team.
• Partner with finance for forecasting, budget / resource planning, variance analysis, and invoicing on an ongoing basis.
• Implement new tools and software and external systems, as needed, to improve workflow for operations team.
• Identify temporary agency and establish scale for supplementing staff.
• Serve as day-to-day Project Lead and Account Manager on client-facing engagements.
• Develop and execute on project plans, including progression towards key milestones and deliverables.
• Partner with cross-functional teams such as Integra Cloud, Analytics, Product Development, Finance, and Sales to generate client deliverables and ensure on-time delivery of client outputs.
• Develop and manage robust communication plans for internal and external stakeholders, including status updates and client / Integra steering committee updates.
• Manage projects simultaneously while meeting project deadlines and goals.
• Partner with sales lead to develop and foster relationships at new and existing accounts to identify future client opportunities.
• Participate in the sales cycle from opportunity identification to SOW development in partnership with the sales team.
• Mentor cross-functional team members on project management and account management.
• Provide guidance, coaching, and mentorship to team members (e.g., project managers, sales, scientific content managers, analytics, medical, curation team, and product) and manage external vendors/contractors including budget oversight and quality control.
• Manage 5+ direct reports (e.g., commercial operations managers and project coordinator).