Sr Engineer Ii Tech Support Hyderabad

Sr Engineer Ii Tech Support Hyderabad Company: Anblicks Solutions Job Location: Hyderabad, Telangana, India Employment Type: Full-time Job Title: Senior Support Engineer - Data Integration & Support Key Responsibilities Own day-to-day operational support for integration pipelines built on SnapLogic (or equivalent ETL/iPaaS tools) and dbt-based transformation workflows Monitor pipeline health, proactively identify failures/bottlenecks, and drive root-cause analysis and permanent fixes (not just workarounds) Manage incident response, ticket triage, and SLA adherence for production support issues (P1-P4 severity handling) Lead a small team of support engineers - assign tickets, review fixes, mentor junior engineers, and ensure knowledge transfer Maintain and enhance runbooks, support documentation, and standard operating procedures for the integration landscape Coordinate with Data Platform/Architecture teams on change management, release deployments, and impact assessment for support-affected pipelines Perform regular health checks, capacity/performance reviews, and recommend optimization of existing SnapLogic pipelines and dbt models Manage on-call rotations and escalation processes Track and report operational metrics (uptime, MTTR, ticket volume/trends) to engineering leadership and client stakeholders Partner with client-side counterparts to review open issues, prioritize backlog, and communicate status transparently Required Skills & Experience Hands-on experience with Snap Logic (or similar ETL/integration tools - Informatica, Talend, Azure Data Factory, Mule Soft) in a production support capacity Robust working knowledge of dbt (models, tests, macros, documentation, CI/CD for transformations) Prior experience in a Managed Services / Application Support / L2-L3 support workplace - ticketing tools (ServiceNow, Jira Service Management), incident management, SLA-driven delivery SQL proficiency and experience with cloud data warehouses (Snowflake, Redshift, BigQuery, or similar) Familiarity with cloud platforms (Azure/AWS/GCP) and orchestration/monitoring tools Experience leading or mentoring a small support team Robust troubleshooting and root-cause analysis skills under time pressure Excellent communication skills - comfortable interfacing directly with client stakeholders Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .