Sr. Event Service Manager

Welcome to Devil's Thumb Ranch Resort & Spa, where career development meets unparalleled natural beauty. Situated on 6,500 acres of untouched wilderness at the foot of the Colorado Rocky Mountains, our property offers not just a job, but a transformative experience. From hosting upscale weddings to orchestrating sophisticated corporate events and intimate private gatherings, we are a one-stop-shop for unforgettable experiences. Join our team and embark on a journey where your career aspirations are nurtured amidst the splendor of nature, ensuring that every day is an opportunity to grow and thrive in the world of hospitality.

Principle Purpose of Job

The Senior Manager of Meetings and Special Events supports Devil’s Thumb Ranch’s mission by curating and executing innovative, high-impact programs and events that elevate the guest experience, strengthen brand identity, and drive revenue. This role serves as a consistent, professional point of contact for all special events—including corporate groups, weddings, and social gatherings—while also overseeing Ranch-wide programming such as holidays, branded retreats, and signature experiences designed to increase occupancy and guest engagement. The position provides strategic leadership in event planning and execution, fosters cross-departmental collaboration, develops a high-performing team, and ensures alignment with DTR’s overall brand and marketing objectives.

Essential Duties and Responsibilities:

· Manage and coordinate complex weddings, corporate functions, and social events, including sales, planning, negotiations, and execution.

· Serve as the main point of contact for clients and planners.

· Maintain up-to-date knowledge of all DTR products, pricing, and event strategies.

· Develop and distribute event documentation such as group resumes, BEOs, and room diagrams, assist with activities bookings for groups.

· Partner with accounting to prepare final invoices within 7 business days and ensure all balances are paid within 30 days.

· Experience in coordinating high profile weddings, ensuring seamless execution while managing the elevated expectations and discretion these events require.

· Lead Ranch-wide programming including holidays, branded retreats, wellness events, and special F&B programming to support both guest engagement and occupancy goals.

· Coordinate vendor relations, scheduling, and on-site execution of events.

· Organize planning sessions with stakeholders and provide post-event analysis and recommendations.

· Train, mentor, and manage Event Services staff, promoting a productive and professional work environment.

· Collaborate with Marketing, Sales, Culinary, and Operations teams to ensure alignment and maximize event impact.

· Maintain positive relationships with all internal departments and implement process improvements to enhance client satisfaction.