Sr. Executive - Customer Service (Hardlines)
Posted Updated
Your Tasks:
- Complying to the Quality System as per all applicable accreditation like ISO 17025 etc.
- Complying to the other TUV SUD Process and Policies
- Responsible for all required correspondence with clients Review of test request after receipt of sample in terms of correct selection of parameters and their respective protocols.
- Monitoring TAT and reporting to manager
- Sub-contracting of samples
- Review of request, tender and contract
- Maintaining confidentiality and integrity of the laboratory
- Follow-up of dispatch activities for test reports, invoice
- Obtaining Customer Feedback
- Co-ordinating with lab managers for technical analysis of results.
- Updating lab Managers on complaints
- Follow up of Pending payments from customers in conjunction with accounts.
- Follow up with subcontract labs for capability and test results.
- Follow up with subcontract labs for Invoice and submit to account for the payment.
- Monitoring Sales order, PI, Acknowledgement, report email, Dispatching
- Ensuring good housekeeping of the registration area.
- Immediate response to the internal/ external enquiries.
- Timely closure of all the queries.
- Any other tasks assigned by Manager or N+1.
Your Qualification:
- Graduate in B.Com or related field of education.
- Good communication skills, Microsoft Excel and other CRM tools.
- 4-6 years of experience in TIC - hardlines industry is preferrable.