Sr Facility Support Specialist

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Sr Facility Support Specialist
Job Title: Training & Dev Specialist VI
Agency: Health & Human Services Comm
Department: CTD
Posting Number: 22662
Closing Date: 11/11/2026
Posting Audience: Internal and External
Occupational Category: Education Training and Library
Salary Range: $5,797.66 - $7,652.91
Pay Frequency: Monthly
Salary Group: TEXAS-B-25
Shift: Day
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 30%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: SAN ANTONIO
Job Location Address: 6711 S NEW BRAUNFELS
Other Locations: Austin
MOS Codes: 0233,0277,0306,0577,0877,0911,0913,0914,0916,0917,0918,0919,0930,0931,0932,0933,0951,1230,5977,6077
6177,6877,7077,7277,7377,7537,7577,8077,8802,8803,11Z,120X,121X,18Z,19Z,35Z,38FX,3F2X1,47A,47C,47D
47E,47F,47G,47H,47J,47K,47L,47M,47N,47P,47Q,47R,47S,47T,47U,47V,47W,57A,70H,74D,81C0,81L0,81T0,82A0
83R0,86M0,8B000,8B100,8B200,8T000,8T100,9H000,PERS,PS,SEI20,YN

The Health and Specialty Care System (HSCS) serves 27 facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities.

Benefits of Working for HHS

• Medical insurance paid at 100% for eligible full-time employees and 50% for eligible dependents
• 15 paid holidays per year
• 8 hours of sick leave accrued monthly for full-time employees
• 8 hours of vacation leave accrued monthly for full-time employees (increasing with years of service)
• Defined benefit pension plan with lifetime annuities
• Professional development opportunities

For more information, see ERS Benefits at a Glance

HSCS Competency, Training, and Development (CTD) is part of the Staff Support Services (SSS) team in the Business Operations Unit.

The HSCS CTD team supports facility CTD Departments by providing in-person, virtual, and hybrid training content as requested; creating and maintaining instructor-led training and curriculum materials; responding to inquiries; providing guidance based on state mandates and HHS/HSCS policies and procedures; keeping accurate and up-to-date materials and records; certifying facility instructors and onboarding new CTD Directors; and facilitating division-wide training up to and including providing support for new facility CTD Departments.

As part of the HSCS CTD team, the Senior Facility Support Specialist will provide exceptional customer service to the HSCS facilities while collaborating with subject matter experts and instructional designers to design and develop instructor-led training for multi-generational and multi-cultural facility staff. This role will also include coordination and support for new facility CTD Departments and division-wide training programs. The Senior Facility Support Specialist will provide onboarding and development for new CTD Directors and assist with certifying facility instructors in Behavior Risk Management Programs, as well as Van Driver and CPR Programs. The ideal candidate has excellent verbal and written communication skills, is extremely proficient with adult learning theory and instructional design techniques, and values innovation, creativity, and continuous process improvement. This individual will thrive when working independently and collaborating with team members and will stay abreast of current evidence-informed training best practices.

An in-basket exercise will be part of the interview process.

Essential Job Functions (EJFs):

Delivers high-quality instructor-led training sessions in person, virtually, or in a hybrid environment, using effective classroom management techniques, adapting to the audience’s needs and learning styles, and ensuring active participant engagement and knowledge retention. (20%)

Provides leadership and logistical guidance for standing up new training departments at state facilities. (20%)

Supports the onboarding and development of new facility CTD Directors at state facilities, and ensures their timely certification in Behavior Risk Management, Van Driver, CPR/LifeVac and other required programs and functions. (20%)

Plans, designs, and develops engaging and effective instructor-led training content or programs, and revises existing curricula or programs, to meet identified objectives while incorporating adult learning principles and current instructional design techniques. (20%)

Collaborates with subject matter experts and team members as required to formulate learning objectives, assess training needs, and create or revise instructional content based on collaborative feedback. (15%)

Stays up to date on all laws, rules, policies, and procedures related to training and industry best practices. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of various training delivery methods, including in-person, virtual, and blended learning.

Knowledge and understanding of adult learning principles, instructional design models, and learning theories.

Advanced skill in written and oral communication.

Advanced skill in organization and logistical coordination to establish new facility CTD departments and coordinate the onboarding and certification of new CTD Directors.

Skill in formulating learning objectives and creating engaging curriculum and training materials with content tailored to diverse audiences and learning styles.

Proficient in Microsoft Office Suite or similar software.

Proficient in the use of training technologies.

Ability to manage multiple training projects simultaneously and adhere to project timelines.

Ability to effectively work both independently and collaboratively as a member of the Competency, Training, & Development team.

Ability to provide excellent customer service to HSCS leadership and facility staff.

Registrations, Licensure Requirements or Certifications:

CPR (AHA) certification a plus.

Initial Criteria:

Graduation from an accredited four-year college or university with major coursework in English, instructional design, education, human resources, organizational development, or related field.

At least 2 years’ experience as a classroom trainer or instructional designer.

At least 2 years’ experience managing multiple training programs.

Additional Information

This position does not offer remote work outside the state of Texas. Applicants must be current Texas residents or willing and able to relocate to Texas at their own expense prior to the position’s start date.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.