Sr. Field Service Engineer
SUMMARY:
Provides advanced, and expert-level maintenance and repairs service and training on assigned equipment, while maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety.
DUTIES AND RESPONSIBILITIES:
- Independently conduct repairs, upgrades, preventative maintenance, system installations, and supports in-house operations on 5 of the Plasma-Therm Product lines
- Capable of conducting Level 1 and 2 training at a customer’s facility on Versa line ICP Etchers
- Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Capable of He leak testing using either a Helium Leak Detector and/or Residual Gas Analyzer
- Is prepared to assist Junior level FSE’s with issues when requested
- Proficient in the use of Microsoft Excel, Word and PowerPoint
- Familiar with a variety of the Plasma-Therm practices, and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals independently.
- Capable of Multi-Tasking when required
- Leads and directs the work of others.
- Able to complete daily and weekly reports on time
SUPERVISORY RESPONSIBILITES:
- Required to be a Mentor for Junior FSE’s with responsibility for evaluating, certifying and training assigned FSE.
Requirements
- B.S. degree from four-year college in an Engineering discipline or:
- 8-10 years of experience on semiconductor and related equipment.
- At least 5 years of Vacuum , RF, and Electrical experience required
- Capable of understanding Etch and CVD related processes, background in Process Parametric is useful
- Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and valid passport without restrictions