Sr. Field Service Manager_TC29872

1. Provide on-site technical support, troubleshooting, and repair services for customer systems and infrastructure.
2. support customer escalations and emergency service requests with rapid response and resolution.
3. Deliver technical knowledge transfer and training to customers when required.
4. Identify opportunities to improve service efficiency, reduce downtime, and enhance customer satisfaction.
5. Perform failure analysis, diagnostics, and repair of vendor boards, GPU, DPU, server, and related hardware products.
6. Exposure to PCBA schematics, System Architecture Diagram test points, and debugging tools (e.g., multimeter, oscilloscope) will be an added value.
7. Conduct root cause analysis and work with Engineering teams to drive corrective and preventive actions.
8. Document technical findings, repair results, and failure analysis reports.
9. Collaborate with vendors and internal cross-functional teams to improve product quality and serviceability.
10. Willingness to support company assignments, including overtime and overseas travel (e.g., the U.S., Taiwan) for short-term missions of up to one month.
11. Participate in new technology, AI platform, and GB300-related training programs.
12. Ability to perform effectively under pressure and meet work demands.