Sr Field Service Technician
Summary
Senior Field Service Technician providing on-site technical support, maintenance, and repairs for Honeywell products and systems in Mumbai, ensuring customer satisfaction and operational reliability.
As a Sr Field Service Technician here at Honeywell, you will have the opportunity to provide high-level technical support and service to our customers, ensuring the optimal performance of Honeywell products and systems. You will troubleshoot and resolve complex technical issues, perform maintenance and repairs, and provide training and guidance to customers and junior technicians. Your expertise and dedication will drive customer satisfaction and contribute to the success of our service operations.
In this role, you will impact the efficiency and reliability of our service operations, enhance customer satisfaction, and support the growth of our business by ensuring the highest standards of service delivery.
Key Responsibilities- Diagnose and repair complex technical issues
- Perform preventive maintenance on equipment
- Provide technical support and guidance to customers
- Collaborate with crossfunctional teams to resolve customer issues
- Maintain accurate records of service activities and customer interactions
- Minimum of 2 years of experience in a technical service or field service role
- Strong technical knowledge and troubleshooting skills
- Ability to work independently and manage multiple tasks
- Associate's degree in Engineering or a related field; Bachelor's degree preferred
- Experience with Honeywell products and systems
- Customer-focused mindset
- Strong problem-solving and decision-making abilities
- Ability to train and mentor junior technicians